HLTHI - News & Articles

HLTHi offers prescription medications and telehealth care in the U.S. Prescriptions are issued only when medically appropriate. Medications are dispensed by licensed pharmacies. HLTHi is operated by Zenith Health Ventures, LLC.

NPI: 1164275962

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Latest News

How We Prevent Unauthorized Access on Shared Devices

How to measure temperature, pulse, and breathing rate at home

How to take clear photos of rashes or wounds

Security Tips to Avoid Scams and Phishing

Two-factor authentication setup

Account Recovery and Password Reset

How to report a bug or issue

Update the app for best performance

Browser and Device Compatibility for Telemedicine

What to do if the clinician is late or disconnected

What to Do If Your Connection Drops During a Telemedicine Visit

Fix Poor Video or Audio Quality

Test your camera, mic, and speakers

How refunds and disputes work

Financial Assistance Options

Receipts, superbills, and reimbursement

Price Transparency and Estimates

No Surprises Act: What It Means for You

Telemedicine vs ER: Cost & Risk Comparison

Telemedicine vs Urgent Care: Cost Comparison

Using HSA/FSA for Telemedicine

Using insurance with HLTHi (eligibility & copays)

How Much Does Telemedicine Cost (Cash-Pay)?

How caregivers can join a tele-visit

Language Access: Spanish and Other Languages

Care for Patients Without a Private Space (Privacy Tips)

How to use telemedicine without a smartphone

Large-text and color-contrast options

Screen reader tips and compatibility

Support for Visually-Impaired Patients

Support for hearing-impaired patients

Closed Captions and Transcripts for Video

Telemedicine on Low Bandwidth Connections

How minors’ data is handled and parental access

Business Associate Agreements (explained)

How We Handle Data Requests and Deletion

How to control notifications and communication preferences

How cookies and tracking work (and your choices)

How We Authenticate Your Identity

Who Can See Your Information (Role-Based Access)

Where your data is stored and for how long

How HLTHi Encrypts Your Data

HIPAA Basics in Telemedicine

How to Give Feedback or File a Complaint

How We Use Photos and Video Safely

How We Train Clinicians for Tele-Exams

How We Audit Clinical Quality Internally

Cultural Humility & Inclusivity in Telemedicine

How We Provide Language Access and Interpreters

How We Handle Abnormal Test Results

How we decide when imaging or labs are needed

How We Protect Against Misdiagnosis (Safety Nets)

How We Coordinate with Your Primary Care Doctor

How We Handle Second Opinions

Telemedicine and chronic disease: what’s reasonable remotely

Telemedicine and pregnancy: what’s appropriate

Telemedicine and children: safety and limits

Pain Medication and Controlled Substance Policy (General)

Antibiotic Stewardship at HLTHi

How We Ensure Quality and Clinical Guidelines

Who Our Clinicians Are (Licensing & Credentials)

When to Go In Person or the ER (Red Flags)

What telemedicine can and cannot do (honest overview)

How to request your medical records

How to Read Your Visit Summary

How to use chat safely between visits

How to use asynchronous care (questionnaires/photos)

How to request a medication refill (eligibility & safety)

How to get a work or school note via telemedicine

How to prepare for travel health tele-consults

How to Prepare for Dermatology Tele-Visits

How to prepare for mental health tele-visits

How to prepare for men’s health tele-visits

How to prepare for women’s health tele-visits

How to prepare your child for a tele-visit

How to Share Prior Records with Your Clinician

How to use a home glucose meter

How to use a home blood pressure cuff