How HLTHi Encrypts Your Data

Audience: all

At HLTHi, protecting your personal health information is a top priority. We use strong encryption methods to keep your data safe when you use our telemedicine services. Encryption turns your information into a secret code that only authorized systems can read. This helps prevent unauthorized access during transmission and storage. Our systems follow international best practices for data security, including secure servers and regular updates to protect against new threats. Understanding how your data is protected can help you feel confident and secure when accessing telemedicine. Remember, while encryption helps keep your information private, you should also use safe internet connections and protect your devices. HLTHi is committed to transparency and security so you can focus on your health with peace of mind.

Red flags — go in person / ER

• If you receive unexpected emails or messages asking for your HLTHi login or personal information, do not respond and contact HLTHi support immediately.
• If you notice unusual activity on your HLTHi account, such as unrecognized appointments or messages, notify HLTHi promptly.
• If your device shows signs of malware or unauthorized access, disconnect it from the internet and seek technical help before using HLTHi services again.

What telemedicine can do

• Secure transmission of your health data between you and your healthcare provider.
• Confidential storage of your medical records with encryption safeguards.
• Providing information about how your data is protected and privacy best practices.

What telemedicine cannot do

• Guaranteeing absolute protection against all cyber threats or hacking attempts.
• Recovering data lost due to device theft or compromised personal security practices.
• Providing personalized technical support for device or network security issues.

What Is Data Encryption?

Encryption is a way to protect your information by turning it into a code that only authorized parties can understand. When you send data through HLTHi, encryption ensures that no one else can read it while it travels over the internet or when it is stored on our servers.

How HLTHi Uses Encryption

HLTHi uses advanced encryption standards to secure your data. This includes encrypting data during transmission using secure protocols like TLS (Transport Layer Security) and encrypting stored data with strong algorithms. Our systems regularly update security measures to defend against new cyber threats.

Why Encryption Matters for Telemedicine

Telemedicine involves sharing sensitive health information electronically. Encryption helps protect your privacy by preventing unauthorized access. This means your conversations, medical records, and personal details remain confidential between you and your healthcare provider.

Your Role in Data Security

While HLTHi works hard to protect your data, you also play an important role. Use secure Wi-Fi networks, keep your devices updated with the latest security patches, and avoid sharing your login details. These steps help maintain the safety of your health information.

Limitations of Encryption

Encryption greatly reduces the risk of data breaches but cannot eliminate all risks. No system is completely immune to cyberattacks. HLTHi combines encryption with other security practices to protect your data, but always be cautious and report any suspicious activity.

How to prepare for your tele-visit

• Ensure your device software and apps are up to date with the latest security patches.
• Use a secure, private Wi-Fi connection rather than public or unsecured networks.
• Create strong, unique passwords for your HLTHi account and do not share them.
• Familiarize yourself with HLTHi’s privacy policy and security features.
• Have your identification and any necessary medical information ready for your tele-visit.

After your tele-visit

• Log out of your HLTHi account after your telemedicine session, especially on shared devices.
• Monitor your account for any unusual activity or messages.
• Keep your device security software updated and run regular scans.
• Report any suspicious activity or security concerns to HLTHi support immediately.
• Review your telemedicine visit summary and keep records securely.

FAQs

How does HLTHi keep my health information private?

HLTHi uses encryption to protect your data when it is sent and stored. This means your information is coded so only authorized systems can read it, helping keep your health details confidential.

Can someone hack into my HLTHi account?

While HLTHi uses strong security measures, no system is completely immune to hacking. You can help protect your account by using strong passwords, keeping your devices secure, and avoiding public Wi-Fi for telemedicine visits.

What should I do if I think my HLTHi account was accessed without my permission?

If you suspect unauthorized access, change your password immediately and contact HLTHi support. Also, monitor your account for unusual activity and consider checking your device for malware.

Is my data safe if I use public Wi-Fi for telemedicine?

Public Wi-Fi networks are often less secure and can increase the risk of data interception. It is safer to use a private, secure Wi-Fi connection or a trusted cellular network for telemedicine visits.

Does encryption protect my data forever?

Encryption protects your data while it is transmitted and stored, but ongoing security depends on regular updates and safe user practices. HLTHi continuously updates security measures to maintain protection.

Sources

1. Health Information Privacy — MedlinePlus, U.S. National Library of Medicine.
2. Data Security and Privacy in Telehealth — Centers for Disease Control and Prevention (CDC).
3. Patient Care and Health Information — Mayo Clinic.
4. Protecting Personal Health Information in Telehealth — Agency for Healthcare Research & Quality (AHRQ).

This guide provides general information about data encryption and security in telemedicine. It is not a substitute for professional advice or in-person care. If you have concerns about your health or data privacy, please contact your healthcare provider or HLTHi support directly.