How imaging referrals work with telemedicine

Audience: all

Imaging tests like X-rays, CT scans, and MRIs help doctors see inside your body to diagnose health issues. When you use telemedicine, your healthcare provider can evaluate your symptoms through video or phone and decide if you need an imaging test. If needed, they will send a referral to a local imaging center where you can get the test done safely. This guide explains how imaging referrals work with telemedicine, what to expect before and after your imaging test, and when to seek urgent care. Using telemedicine for imaging referrals can save time and make healthcare more accessible, but some situations still require in-person visits. Understanding this process helps you get the right care when you need it.

Red flags — go in person / ER

• Severe chest pain or pressure—seek emergency care immediately.
• Sudden difficulty breathing or shortness of breath—call emergency services.
• Sudden weakness, numbness, confusion, or difficulty speaking—go to emergency department right away.

What telemedicine can do

• Initial evaluation of symptoms to determine need for imaging referral.
• Providing imaging referrals for non-urgent conditions.
• Discussing imaging results and next steps after tests are completed.

What telemedicine cannot do

• Performing physical exams that require hands-on assessment.
• Providing immediate imaging or emergency care.
• Diagnosing or treating life-threatening conditions requiring urgent in-person attention.

What is an imaging referral in telemedicine?

An imaging referral is a request from your telemedicine provider for you to get an imaging test, such as an X-ray, ultrasound, CT scan, or MRI. During your virtual visit, your provider assesses your symptoms and may decide that seeing inside your body will help with diagnosis or treatment. They then send a referral to a nearby imaging center or hospital where you can schedule the test.

How do you get an imaging test after a telemedicine visit?

After your telemedicine appointment, your provider will typically send the imaging referral electronically to a facility near you. You may receive instructions on how to schedule the test. Some centers allow you to book online or by phone. On the day of the test, follow any preparation instructions, such as fasting or wearing comfortable clothes. After the imaging is done, the results are sent back to your provider for review.

Benefits and limitations of imaging referrals via telemedicine

Telemedicine makes it easier to get referrals without needing to visit a clinic first. This can save travel time and reduce exposure to illnesses. However, telemedicine providers cannot perform physical exams or urgent imaging themselves. If your condition is severe or requires immediate imaging, you may be directed to go to an emergency room or clinic for in-person care.

When to seek urgent care instead of telemedicine

If you have sudden, severe symptoms like chest pain, difficulty breathing, heavy bleeding, or signs of stroke, telemedicine is not the right choice. These situations need immediate in-person evaluation and imaging. Call emergency services or go to the nearest emergency department right away.

Preparing for your imaging test

To get the best results, follow any preparation instructions from your provider or imaging center. This may include avoiding food or drink, removing metal objects, or wearing loose clothing. Bring your referral documents and identification. Arrive on time and inform staff about any allergies or medical conditions.

After your imaging test

Once your imaging is complete, the results are sent to your telemedicine provider. They will review the images and discuss the findings with you, often through a follow-up virtual visit. Based on the results, your provider may recommend treatment, further tests, or specialist referral.

How to prepare for your tele-visit

• Ensure you have a stable internet connection for your telemedicine visit.
• Have a list of your symptoms and medical history ready.
• Prepare to provide your location to the provider for referral purposes.
• Have your identification and insurance information available if needed.
• Write down any questions you have about imaging tests or referrals.

After your tele-visit

• Schedule your imaging test promptly following the referral instructions.
• Follow any preparation guidelines provided by the imaging center.
• Attend the imaging appointment on time and inform staff of any concerns.
• Wait for your provider to receive and review the imaging results.
• Schedule a follow-up telemedicine visit to discuss results and next steps.

FAQs

Can I get an imaging referral from any telemedicine provider?

Many telemedicine providers can order imaging referrals if they assess that imaging is needed. However, some platforms may have limitations based on their services or your location. Always check with your telemedicine provider about their capabilities.

How long does it take to get imaging results after a telemedicine referral?

Imaging results typically take from a few hours to a few days, depending on the type of test and facility. Your telemedicine provider will inform you when to expect results and how they will communicate them.

What if I cannot travel to an imaging center?

If travel is difficult, discuss this with your telemedicine provider. They may help find a closer facility or alternative testing options. In some cases, mobile imaging services might be available in your area.

Are imaging referrals from telemedicine accepted everywhere?

Most imaging centers accept electronic referrals from licensed telemedicine providers. However, policies vary by facility and country. Confirm with your local imaging center before scheduling your test.

Will I have to pay extra for imaging tests ordered through telemedicine?

Costs for imaging tests depend on your healthcare system, insurance coverage, and the facility. Telemedicine itself may not affect imaging costs, but check with your provider and imaging center about fees and coverage.

Sources

1. Medical Imaging — MedlinePlus, U.S. National Library of Medicine.
2. Telehealth: What You Need to Know — Centers for Disease Control and Prevention (CDC).
3. Imaging Tests — Mayo Clinic.
4. Telemedicine: Overview — National Library of Medicine.

This guide provides general information about imaging referrals in telemedicine and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your healthcare provider with any questions you may have regarding a medical condition or urgent symptoms.