Update the app for best performance

Audience: all

Keeping your telemedicine app updated is important for the best experience during virtual health visits. Updates often include important fixes, security improvements, and new features that help the app run smoothly. If your app is outdated, you may face issues like slow performance, connection problems, or missing new tools your healthcare provider uses. This guide explains why updating the app matters, how to do it safely, and what to watch out for to ensure your telemedicine visits go well. Following these simple steps can help you get the most from your virtual care appointments.

Red flags — go in person / ER

• Severe chest pain or pressure — seek emergency care immediately.
• Sudden difficulty breathing or shortness of breath — call emergency services.
• Sudden weakness, numbness, or difficulty speaking — go to the nearest emergency room.

What telemedicine can do

• Routine follow-up visits for stable chronic conditions.
• Medication refills and counseling.
• Mental health consultations and counseling.
• Minor acute illnesses with mild symptoms.
• Health education and preventive care advice.

What telemedicine cannot do

• Emergency medical conditions requiring immediate attention.
• Severe or worsening symptoms needing physical examination.
• Procedures or tests that require in-person visits.
• Complex diagnostic evaluations requiring specialized equipment.
• Situations where physical examination is essential for diagnosis.

Why Updating Your Telemedicine App Matters

App updates often include important security patches that protect your personal health information. They also fix bugs that might cause the app to crash or run slowly. New features added in updates can improve your experience, such as better video quality or easier ways to share information with your healthcare provider. Keeping your app current helps ensure your telemedicine visits are smooth and secure.

How to Update Your Telemedicine App Safely

To update your app, go to your device's app store (such as Google Play or Apple App Store). Find the telemedicine app and select "Update" if available. Make sure you have a stable internet connection before starting the update. Avoid using public Wi-Fi networks when updating to reduce security risks. After updating, restart your device to complete the installation process.

Troubleshooting Common Update Issues

If the update does not start or fails, try these steps:

If you still have issues, contact the app's support team for help.

Tips to Maintain App Performance

Besides updating, you can keep the app running well by:

These steps help free up resources so the app can work smoothly during your telemedicine visits.

When to Seek In-Person Care

While telemedicine apps are useful, some health concerns need a face-to-face visit. If you experience severe symptoms like chest pain, difficulty breathing, sudden weakness, or severe bleeding, seek emergency care immediately. Telemedicine is not a replacement for urgent or emergency medical evaluation.

How to prepare for your tele-visit

• Ensure your device is charged or connected to power.
• Connect to a stable internet network, preferably private and secure.
• Update your telemedicine app to the latest version.
• Find a quiet, well-lit space for your appointment.
• Have your identification and any relevant medical records ready.
• Prepare a list of symptoms, questions, and medications to discuss.

After your tele-visit

• Follow any instructions given by your healthcare provider.
• Schedule any recommended follow-up appointments or tests.
• Report any new or worsening symptoms promptly.
• Keep your telemedicine app updated for future visits.
• Store any prescriptions or medical advice safely for reference.

FAQs

How often should I update my telemedicine app?

It's best to update your telemedicine app whenever an update is available. Updates often include important security patches and new features that improve your experience.

Can I use telemedicine apps on any device?

Most telemedicine apps work on smartphones, tablets, and computers. Check the app's requirements to ensure your device is compatible.

What if I have trouble updating the app?

Try restarting your device, checking your internet connection, and ensuring there is enough storage space. If problems persist, contact the app's support team for help.

Is telemedicine safe for all health concerns?

Telemedicine is suitable for many health issues but not all. Emergencies and conditions needing physical exams require in-person care.

Can I use public Wi-Fi to update or use telemedicine apps?

Using public Wi-Fi can expose your data to security risks. It's safer to use a private, secure internet connection when updating or using telemedicine apps.

Sources

1. MedlinePlus — U.S. National Library of Medicine / National Institutes of Health.
2. Centers for Disease Control and Prevention (CDC) — U.S. Department of Health and Human Services.
3. Mayo Clinic: Patient Care and Health Information — Mayo Clinic.
4. Network of the National Library of Medicine — U.S. National Library of Medicine.
5. Agency for Healthcare Research & Quality (AHRQ) — U.S. Department of Health and Human Services.

This guide provides general information about telemedicine app updates and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your healthcare provider with any questions you may have regarding a medical condition or before making changes to your health care.