How to prepare your child for a tele-visit

Audience: all

Preparing your child for a tele-visit helps make the appointment smoother and more effective. Telemedicine allows you to consult healthcare providers remotely using video or phone calls. To get the best from the visit, gather your child's health information, find a quiet and comfortable space, and explain the process to your child in simple terms. Make sure your device is charged and connected to the internet. During the visit, be ready to share symptoms, medical history, and any concerns. Tele-visits are useful for many common health issues but may not replace in-person exams when urgent or complex problems arise. Knowing when to seek emergency care is important for your child's safety.

Red flags — go in person / ER

• Child has trouble breathing or rapid breathing — seek emergency care immediately.
• Child is unresponsive, very drowsy, or difficult to wake — call emergency services right away.
• Child has a high fever (above 39°C or 102°F) lasting more than 24 hours or not responding to medication — contact a healthcare provider promptly.

What telemedicine can do

• Common colds, mild infections, and allergies
• Follow-up visits and medication reviews
• Behavioral and developmental concerns
• Minor skin issues like rashes or mild irritations

What telemedicine cannot do

• Severe breathing problems or chest pain
• Serious injuries or trauma
• High fever with other severe symptoms
• Seizures or loss of consciousness

What is a tele-visit and how does it work?

A tele-visit is a healthcare appointment done remotely using a phone or video call. It lets you connect with your child's healthcare provider without traveling. The provider can ask questions, observe symptoms, and give advice or prescriptions if needed. Tele-visits can be done from home or anywhere with a good internet connection.

How to prepare your child for the tele-visit

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What to expect during the tele-visit

The healthcare provider will ask about your child's symptoms, medical history, and any recent changes in health. They may ask to see certain parts of the body via video. Be honest and clear in your answers. The provider will give advice, recommend treatments, or suggest follow-up steps. Sometimes, they may advise an in-person visit if needed.

When to seek in-person care or emergency help

Telemedicine is helpful for many issues but cannot replace all in-person exams. If your child shows signs like difficulty breathing, severe pain, high fever that does not improve, unresponsiveness, or seizures, seek emergency care immediately. Also, if symptoms worsen or new serious signs develop after the tele-visit, contact a healthcare provider in person.

How to prepare for your tele-visit

• Explain the tele-visit process to your child in simple terms.
• Find a quiet, well-lit space with good internet connection.
• Charge your device and test video and audio functions.
• Gather your child's medical records, medications, and recent test results.
• Write down questions or concerns to discuss during the visit.
• Have a list of emergency contacts ready just in case.

After your tele-visit

• Follow the healthcare provider's advice and treatment plan.
• Schedule any recommended follow-up appointments or tests.
• Monitor your child's symptoms and note any changes.
• Contact your healthcare provider if symptoms worsen or new concerns arise.
• Keep a record of the tele-visit notes and prescriptions for future reference.

FAQs

Can my child have a tele-visit if they are very young?

Yes, tele-visits are often suitable for infants and young children, but a parent or guardian should be present to help communicate symptoms and assist during the visit.

What if the internet connection is poor during the tele-visit?

If the video or audio quality is poor, try switching to a phone call if possible. If communication is too difficult, rescheduling or an in-person visit may be necessary.

Will the healthcare provider be able to examine my child properly over video?

While providers can observe many symptoms and ask detailed questions, some physical exams require in-person visits. Providers will advise if an in-person exam is needed.

Is telemedicine safe and private?

Telemedicine platforms typically use secure technology to protect your privacy. It's important to use a private space during the visit to maintain confidentiality.

Can I get a prescription during a tele-visit?

Often, yes. Providers may prescribe medications if appropriate. However, some medications require an in-person visit depending on local regulations and the child's condition.

Sources

1. Telehealth: What You Need To Know — MedlinePlus | U.S. National Library of Medicine / National Institutes of Health.
2. Telemedicine: Overview — Centers for Disease Control and Prevention (CDC).
3. Tips for a Successful Telehealth Visit — Mayo Clinic.
4. American Academy of Pediatrics: Telehealth — American Academy of Pediatrics (AAP).

This guide provides general information about preparing your child for a tele-visit and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your healthcare provider with any questions you may have regarding a medical condition or emergency.