Screen reader tips and compatibility

Audience: all

Screen readers help people with visual impairments access digital content by reading text aloud or displaying it in braille. When using telemedicine, ensuring your device and software are compatible with screen readers can improve your experience. This guide offers practical tips to prepare for telehealth visits using screen readers, including checking compatibility, optimizing settings, and communicating your needs. Understanding what telemedicine can and cannot do with screen readers helps set realistic expectations. If you notice problems like missing audio or confusing navigation, there are ways to troubleshoot or seek help. Always be aware of urgent signs that require immediate in-person care. This guide supports safer, more accessible telemedicine for everyone.

Red flags — go in person / ER

• Sudden chest pain or difficulty breathing — call emergency services immediately.
• Severe bleeding that does not stop — seek urgent in-person care.
• Loss of consciousness, confusion, or inability to communicate — get emergency help right away.

What telemedicine can do

• Routine health questions and follow-ups accessible via screen readers.
• Medication reviews and health education with verbal communication.
• Scheduling appointments and receiving test results in accessible formats.

What telemedicine cannot do

• Emergency medical conditions requiring immediate physical examination.
• Procedures or tests that need in-person attendance.
• Complex assessments that cannot be effectively communicated via screen reader alone.

What Are Screen Readers and Why They Matter in Telemedicine?

Screen readers are software tools that convert text and images on a screen into speech or braille. They help people with low vision or blindness use computers, smartphones, and tablets. In telemedicine, screen readers allow patients to access video calls, appointment details, and health information without needing to see the screen. Using screen readers can make telehealth more inclusive and easier to navigate.

Preparing Your Device for Screen Reader Use

Before your telemedicine visit, make sure your device supports a screen reader. Common screen readers include NVDA and JAWS for Windows, VoiceOver for Apple devices, and TalkBack for Android. Update your software to the latest version and test the screen reader with your telehealth app or website. Adjust speech rate and volume to your comfort. If possible, practice navigating the telemedicine platform ahead of time.

Tips for a Smooth Telemedicine Experience with Screen Readers

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Common Challenges and How to Address Them

Sometimes screen readers may not work well with certain telemedicine platforms due to design or updates. If you experience missing labels, buttons, or confusing navigation:

Being proactive can reduce frustration and improve access.

When to Seek In-Person Care Immediately

Screen readers can help with many telemedicine tasks, but some health issues need urgent, in-person attention. Seek emergency care if you experience:

Do not rely solely on telemedicine or screen readers for emergencies.

How to prepare for your tele-visit

• Ensure your device’s screen reader software is installed and updated.
• Test your telemedicine platform for screen reader compatibility before the visit.
• Charge your device fully and have headphones available.
• Inform your healthcare provider about your use of a screen reader.
• Prepare any questions or information to share during the visit.
• Find a quiet, well-lit space for your telemedicine appointment.

After your tele-visit

• Review any instructions or prescriptions provided during the visit.
• Schedule follow-up appointments if recommended.
• Contact your healthcare provider if symptoms worsen or new concerns arise.
• Keep a record of your telemedicine visit for future reference.
• Seek in-person care if urgent symptoms develop despite telemedicine advice.

FAQs

Can I use any screen reader with telemedicine platforms?

Most telemedicine platforms support popular screen readers, but compatibility can vary. It's best to test your specific platform with your screen reader before your appointment to ensure smooth navigation.

What should I do if my screen reader does not work properly during a telemedicine visit?

Try refreshing the app or website, restarting your device, or switching browsers. If problems persist, contact technical support or ask for help from a trusted person during your visit.

Are there special features in telemedicine platforms designed for screen reader users?

Some platforms include accessibility features like keyboard shortcuts, clear labeling, and audio descriptions. Check the platform’s accessibility options or ask your provider for guidance.

How can I communicate my needs to my healthcare provider during a telemedicine visit?

Let your provider know at the start of the visit that you use a screen reader. You can ask for clear verbal explanations and accessible materials to support your care.

Is telemedicine safe for serious health issues if I use a screen reader?

Telemedicine can handle many health concerns, but serious or emergency issues usually require in-person care. Always seek urgent help if you experience severe symptoms.

Sources

1. MedlinePlus — U.S. National Library of Medicine / National Institutes of Health.
2. Centers for Disease Control and Prevention (CDC) — U.S. Department of Health and Human Services.
3. Network of the National Library of Medicine — U.S. National Library of Medicine.
4. Mayo Clinic: Patient Care and Health Information — Mayo Clinic.

This guide provides general information about using screen readers with telemedicine and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your healthcare provider with any questions you may have regarding a medical condition or urgent health concerns.