How to use asynchronous care (questionnaires/photos)

Audience: all

Asynchronous care lets you communicate with healthcare providers by sending information like questionnaires and photos without needing to meet live. This method is helpful for sharing details about your health at your convenience. Providers review your information and respond when they can, which can save time and make care easier to access. It works well for follow-ups, minor concerns, and monitoring ongoing conditions. However, it is not suitable for emergencies or complex issues needing immediate attention. Understanding how to prepare and what to expect can help you get the most from asynchronous care.

Red flags — go in person / ER

• Sudden chest pain or pressure — seek emergency care immediately.
• Difficulty breathing or shortness of breath — call emergency services without delay.
• Severe bleeding or loss of consciousness — get urgent medical help right away.

What telemedicine can do

• Routine follow-up questions and updates on ongoing conditions.
• Review of non-urgent symptoms via questionnaires and photos.
• Medication refills and general health advice.

What telemedicine cannot do

• Medical emergencies requiring immediate attention.
• Complex conditions needing physical examination or urgent tests.
• Severe or rapidly worsening symptoms.

What is Asynchronous Care?

Asynchronous care means sending your health information, such as answers to questionnaires or photos, to your healthcare provider without a live conversation. The provider reviews your details later and replies with advice or next steps. This approach allows you to communicate when it suits you and can make healthcare more flexible.

How to Use Questionnaires and Photos Effectively

When using asynchronous care, be clear and complete in your questionnaire answers. Include all relevant symptoms, history, and concerns. For photos, ensure good lighting and focus on the area of concern. Avoid sending blurry or unclear images. Providing accurate information helps your provider understand your situation better.

Benefits of Asynchronous Care

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Limitations and When to Seek Immediate Care

Asynchronous care is not suitable for emergencies, sudden severe symptoms, or complex medical problems requiring urgent evaluation. If you experience chest pain, difficulty breathing, severe bleeding, or sudden weakness, seek emergency care immediately. Also, some conditions need physical exams or tests that cannot be done remotely.

Preparing for Your Asynchronous Visit

Before submitting your information, gather relevant medical history, current medications, and any recent test results. Take clear photos if needed. Find a quiet place to complete questionnaires thoughtfully. Double-check your answers to ensure accuracy.

What to Expect After Submission

Your healthcare provider will review your information and respond within the timeframe they specify. They may provide advice, request more details, or suggest an in-person visit if needed. Keep an eye on your messages and follow any instructions carefully.

How to prepare for your tele-visit

• Find a quiet, well-lit place to complete your questionnaires and take photos.
• Gather your medical history, current medications, and recent test results.
• Use a device with a good camera for clear photos.
• Answer all questions honestly and completely.
• Ensure your internet connection is stable before submitting information.

After your tele-visit

• Wait for your provider's response within the expected timeframe.
• Review any advice or instructions carefully.
• Prepare for possible follow-up questions or requests for more information.
• Schedule an in-person visit if recommended.
• Contact emergency services if symptoms worsen or new red flags appear.

FAQs

What types of health issues can I address with asynchronous care?

You can use asynchronous care for non-urgent concerns like medication questions, minor skin issues, follow-ups on chronic conditions, and general health advice. It is not suitable for emergencies or complex problems.

How do I take good photos for my healthcare provider?

Use natural light or a well-lit room. Keep your camera steady and focus on the area of concern. Avoid blurry or dark images. Take multiple photos from different angles if possible.

How long will it take to get a response?

Response times vary by provider but typically range from a few hours to a couple of days. Your provider should inform you about expected timing.

Can I send sensitive information securely?

Yes, reputable telemedicine platforms use secure systems to protect your privacy. Avoid sending sensitive information through unsecured channels like regular email or social media.

What should I do if my symptoms get worse after submitting information?

If your symptoms worsen or you develop any red flag signs, seek immediate medical attention or call emergency services. Do not wait for an asynchronous response in urgent situations.

Sources

1. Telehealth: What You Need To Know — MedlinePlus | U.S. National Library of Medicine.
2. Asynchronous Telehealth: A Review of the Evidence — National Library of Medicine.
3. Using Telehealth to Expand Access to Essential Health Services during the COVID-19 Pandemic — Centers for Disease Control and Prevention (CDC).
4. Patient Care and Health Information: Telemedicine — Mayo Clinic.

This guide provides general information about asynchronous telemedicine and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your healthcare provider with any questions you may have regarding a medical condition or symptoms. In emergencies, call emergency services immediately.