Security Tips to Avoid Scams and Phishing

Audience: all

Online scams and phishing attacks are common threats that can put your personal and health information at risk. Scammers often use fake emails, messages, or websites pretending to be trusted health services to steal your data or money. This guide offers practical tips to help you recognize and avoid these scams, especially when using telemedicine services. By learning how to spot suspicious signs, protect your devices, and verify contacts, you can keep your information safe and use telehealth confidently. Remember, staying cautious and informed is your best defense against cyber threats.

Red flags — go in person / ER

• Receiving unsolicited messages asking for your health or payment information — do not respond and report it.
• Being pressured to provide personal details or payment immediately — legitimate providers do not rush you.
• Links or attachments in messages that look suspicious or do not match official sources — avoid clicking them.

What telemedicine can do

• Providing general advice on recognizing scams and phishing.
• Guiding on safe online practices for telemedicine use.
• Answering questions about telemedicine security features.

What telemedicine cannot do

• Investigating or resolving specific scam incidents.
• Recovering lost data or funds from scams.
• Diagnosing or treating health conditions related to scam stress or anxiety.

What Are Scams and Phishing?

Scams are tricks used by criminals to steal your money or personal information. Phishing is a type of scam where attackers send fake emails or messages that look real to get you to share sensitive details like passwords or credit card numbers. These scams often target people using online health services, including telemedicine, to gain access to private health information.

Common Signs of Scams and Phishing

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How to Protect Yourself

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What to Do If You Suspect a Scam

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Safe Practices for Telemedicine Visits

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How to prepare for your tele-visit

• Ensure your device’s operating system and security software are up to date.
• Use a secure and private internet connection, preferably not public Wi-Fi.
• Verify the telemedicine provider’s official contact details before the visit.
• Prepare any necessary personal identification and health information securely.
• Avoid sharing sensitive information over email or text unless confirmed secure.

After your tele-visit

• Log out of telemedicine platforms after your session.
• Monitor your accounts for any unusual activity.
• Keep a record of your telemedicine visit details and communications.
• Report any suspicious contacts or messages to your provider immediately.
• Update your passwords regularly and maintain device security.

FAQs

How can I tell if a telemedicine message is a scam?

Look for unexpected requests for personal or payment information, poor spelling or grammar, suspicious links, and pressure to act quickly. Always verify the sender through official channels before responding.

What should I do if I accidentally clicked a phishing link?

Immediately disconnect from the internet, run a full security scan on your device, change your passwords, and notify your telemedicine provider. Monitor your accounts closely for any unusual activity.

Are telemedicine platforms safe to use?

Most legitimate telemedicine platforms use strong security measures to protect your information. However, it’s important to use official apps or websites and follow safety tips to avoid scams.

Can telemedicine providers contact me by phone or email?

Yes, but they typically use official, verified contact details. Always confirm any unexpected communications through the provider’s official website or customer service before sharing information.

What is two-factor authentication and why is it important?

Two-factor authentication adds an extra step to verify your identity, usually by sending a code to your phone or email. It helps protect your accounts even if your password is stolen.

Sources

1. Protecting Yourself from Fraud and Scams — MedlinePlus, U.S. National Library of Medicine.
2. How to Recognize and Avoid Phishing Scams — Centers for Disease Control and Prevention (CDC).
3. Telehealth and Telemedicine: What You Need to Know — Mayo Clinic.
4. Cybersecurity Tips for Patients Using Telemedicine — Agency for Healthcare Research & Quality (AHRQ).

This guide provides general information about avoiding scams and phishing in telemedicine. It is not a substitute for professional medical advice, diagnosis, or treatment. If you have concerns about your health or security, please consult a qualified healthcare provider or appropriate authorities.