What to Prepare Before Your Video Visit

Audience: all

Preparing well for your video visit can help you get the most from your telemedicine appointment. Before your visit, gather important health information, find a quiet and private place, and check your technology to avoid interruptions. Writing down your symptoms, questions, and any medicines you take can help your healthcare provider understand your needs better. During the visit, clear communication is key, so be ready to share details openly. After the appointment, follow any advice or next steps your provider gives you, such as scheduling tests or follow-up visits. Telemedicine offers a convenient way to access healthcare, but it is important to know when in-person care is needed. This guide helps you prepare effectively for your video visit to make it as helpful and smooth as possible.

Red flags — go in person / ER

• Sudden chest pain, difficulty breathing, or severe shortness of breath — seek emergency care immediately.
• High fever that does not improve with medication or lasts more than three days — contact your healthcare provider promptly.
• Severe headache, sudden weakness, confusion, or difficulty speaking — get urgent medical attention without delay.

What telemedicine can do

• General health questions and advice
• Follow-up visits for chronic conditions
• Medication reviews and management
• Mental health counseling and support
• Minor illnesses and symptoms assessment

What telemedicine cannot do

• Emergency medical situations
• Physical examinations requiring hands-on assessment
• Procedures or treatments needing specialized equipment
• Severe or rapidly worsening symptoms
• Diagnostic tests that require in-person visits

Set Up Your Space for Privacy and Comfort

Choose a quiet, well-lit, and private area for your video visit. Make sure you will not be interrupted during the appointment. Good lighting helps your healthcare provider see you clearly. Try to sit facing the light source, such as a window or lamp.

Check Your Technology Ahead of Time

Test your device (computer, tablet, or smartphone) to ensure the camera, microphone, and speakers work well. Check your internet connection for stability. Download any required apps or software before your appointment. Charge your device or keep it plugged in during the visit.

Gather Your Health Information

Have a list of your current medicines, including doses and how often you take them. Write down your symptoms, when they started, and how they affect you. Prepare any questions or concerns you want to discuss. Keep your health records or test results handy if you have them.

During the Visit: Communicate Clearly

Speak clearly and describe your symptoms in detail. Show any visible symptoms if possible, such as skin changes or swelling. Ask questions if you do not understand something. Take notes about your provider’s advice and next steps.

After the Visit: Follow Up and Care

Review any instructions or prescriptions given. Schedule any recommended tests or follow-up appointments. Contact your healthcare provider if your symptoms worsen or if you have questions. Keep your notes and health information updated for future visits.

How to prepare for your tele-visit

• Find a quiet, private space with good lighting.
• Test your device’s camera, microphone, and internet connection.
• Charge your device or keep it plugged in.
• Gather a list of your current medications and dosages.
• Write down your symptoms, their duration, and any questions.
• Have your health records or recent test results accessible.
• Ensure you know the time and platform for your appointment.

After your tele-visit

• Review and follow the healthcare provider’s instructions.
• Fill any prescribed medications as directed.
• Schedule follow-up appointments or tests if recommended.
• Monitor your symptoms and seek care if they worsen.
• Keep a record of your visit and any new health information.

FAQs

What should I do if my internet connection is poor during the video visit?

Try moving closer to your Wi-Fi router or use a wired connection if possible. If the connection remains poor, consider switching to a phone call if your provider offers that option. Inform your healthcare provider about the issue as soon as possible.

Can I have someone else with me during my video visit?

Yes, having a trusted person with you can be helpful for support or to help remember information. Make sure you are comfortable with their presence and that your privacy is maintained.

What if I need a physical exam during my telemedicine visit?

Your healthcare provider may advise you to schedule an in-person visit for a physical exam if needed. Telemedicine is often used for consultation and follow-up but cannot replace hands-on examinations.

How do I protect my privacy during a video visit?

Use a private, quiet space where others cannot overhear. Use secure and trusted platforms recommended by your healthcare provider. Avoid using public Wi-Fi for your appointment if possible.

What if I have trouble using the technology for my visit?

Contact your healthcare provider’s office ahead of time for technical support. Many providers offer guidance or test calls to help you prepare.

Sources

1. Telehealth: What You Need to Know — MedlinePlus, U.S. National Library of Medicine.
2. Telemedicine: Overview and Considerations — Centers for Disease Control and Prevention (CDC).
3. How to Prepare for a Telehealth Visit — Mayo Clinic.
4. Telemedicine: Benefits and Limitations — National Library of Medicine.

This telemedicine guidance is for educational purposes only and is not a substitute for in-person medical care. If you experience severe symptoms or emergencies, seek immediate medical attention.