Keyboard Navigation and Non-Mouse Access Tips

Audience: all

Using a keyboard or other non-mouse devices to navigate telemedicine platforms can improve accessibility for many users, including those with mobility or vision impairments. This guide offers practical tips to help you move through telehealth websites and apps efficiently without a mouse. By mastering keyboard shortcuts and understanding how to access menus and controls via keyboard, you can have a smoother telemedicine experience. These skills also help when assistive technologies like screen readers are in use. Remember, while keyboard navigation can make telemedicine more accessible, some features may require additional tools or support. This guide helps you prepare for your tele-visit, know what to expect, and use your device confidently to access care remotely.

Red flags — go in person / ER

• Unable to access emergency contact or support during telemedicine session — seek immediate in-person help or call emergency services.
• Severe difficulty navigating telemedicine platform despite assistance, preventing communication of urgent health issues — consider visiting a healthcare facility directly.
• Experiencing sudden worsening of symptoms or new severe symptoms during or after telemedicine visit — seek urgent in-person medical evaluation.

What telemedicine can do

• Basic health consultations and follow-ups using keyboard navigation.
• Medication reviews and health education accessed via accessible telemedicine platforms.
• Mental health counseling sessions conducted through keyboard-accessible video or audio calls.

What telemedicine cannot do

• Emergency medical conditions requiring immediate physical examination or intervention.
• Procedures needing hands-on assessment or diagnostic testing not possible remotely.
• Complex cases where physical examination findings are critical for diagnosis.

Why Keyboard and Non-Mouse Access Matter

Many people rely on keyboards or other assistive devices instead of a mouse to use computers and mobile devices. This includes individuals with limited hand mobility, visual impairments, or those who prefer keyboard navigation for efficiency. Telemedicine platforms that support keyboard navigation help ensure everyone can access health information and services without barriers.

Basic Keyboard Navigation Tips

\1

Using Screen Readers and Other Assistive Technologies

Screen readers read aloud the content on the screen and often rely on keyboard commands to navigate. If you use a screen reader:

Many platforms follow accessibility standards to support these tools.

Preparing for Your Telemedicine Visit Using Keyboard Navigation

\1

Common Challenges and How to Overcome Them

Some telemedicine platforms may have limited keyboard support or complex layouts. If you find it difficult to navigate:

Remember, your comfort and ability to communicate are important for quality care.

How to prepare for your tele-visit

• Ensure your keyboard or assistive device is properly connected and functioning.
• Familiarize yourself with basic keyboard shortcuts for navigation (Tab, Shift+Tab, Enter, Esc).
• Test your internet connection and device audio/video settings before the appointment.
• Have your medical information, medication list, and questions ready for the visit.
• Locate technical support contact information for the telemedicine platform in case of access issues.

After your tele-visit

• Review any instructions or prescriptions provided during the telemedicine visit.
• Schedule follow-up appointments if recommended.
• Monitor your symptoms and seek in-person care if your condition worsens or new symptoms appear.
• Keep a record of your telemedicine visit for future reference.
• Provide feedback on your telemedicine experience to help improve accessibility.

FAQs

What if I cannot use a mouse during my telemedicine visit?

Many telemedicine platforms support keyboard navigation and other assistive technologies. Using keys like Tab, Enter, and arrow keys, you can access most features without a mouse. If you have difficulty, contact the platform's technical support for help or alternative access options.

Can I use voice commands instead of a keyboard?

Voice command software can be an effective alternative for navigation and control. However, compatibility varies by platform. Check if your telemedicine provider supports voice control or other assistive technologies and prepare accordingly.

How can I prepare if I have limited experience with keyboard navigation?

Practice basic keyboard shortcuts on your device before your appointment. Many online tutorials and guides are available to help you learn. Also, consider asking a trusted person to assist you during your first telemedicine visit.

What should I do if I cannot complete my telemedicine visit due to accessibility issues?

Contact your healthcare provider or telemedicine platform support to report the issue. They may offer alternative ways to access care, such as phone consultations or in-person visits. Your health and safety come first.

Are all telemedicine platforms accessible via keyboard navigation?

Not all platforms have the same level of accessibility. Many strive to meet accessibility standards, but some features might still require a mouse or touch input. Choosing providers that prioritize accessibility can improve your experience.

Sources

1. Accessibility and Usability of Telehealth Platforms — National Library of Medicine.
2. Using Assistive Technology for Telemedicine — Centers for Disease Control and Prevention (CDC).
3. Keyboard Shortcuts and Accessibility Tips — MedlinePlus, U.S. National Library of Medicine.
4. Telehealth Accessibility Guidelines — Agency for Healthcare Research & Quality (AHRQ).

This guide provides general information about keyboard navigation and non-mouse access for telemedicine platforms. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your healthcare provider with any questions you may have regarding a medical condition or accessibility needs. In emergencies, call your local emergency services immediately.