Where your data is stored and for how long

Audience: all

When you use telemedicine services, your personal health information is collected and stored to provide care and maintain your medical records. This data is typically stored on secure servers that may be located in different regions or countries, depending on the service provider. The length of time your data is kept varies by provider and local regulations, but it often ranges from several years to indefinitely for medical record purposes. Understanding where and how your data is stored helps you make informed decisions about your privacy and security. Telemedicine providers usually follow strict protocols to protect your information, but it is important to be aware of your rights and ask questions about data handling.

Red flags — go in person / ER

• If you notice unauthorized access or suspicious activity on your telemedicine account, contact your provider immediately.
• If your telemedicine provider cannot clearly explain their data storage and privacy policies, consider seeking alternative services.
• If you receive unexpected requests for personal information outside of the telemedicine platform, do not share details and report this to your provider.

What telemedicine can do

• Securely storing your health information for your telemedicine visits.
• Providing access to your medical records upon request.
• Using encryption and security protocols to protect your data.

What telemedicine cannot do

• Guaranteeing absolute protection against all cyber threats or data breaches.
• Controlling data storage policies that depend on regional laws or third-party providers.
• Providing legal advice about data privacy rights specific to your country.

How Telemedicine Data Is Stored

Your health information during a telemedicine visit is stored electronically on servers. These servers may be managed by the telemedicine company or third-party cloud services. They use encryption and security measures to protect your data from unauthorized access. However, the exact location of these servers can vary and may be in different countries, depending on the provider's infrastructure.

Duration of Data Storage

Data retention policies differ between providers and regions. Some keep your information for a set number of years, often between 5 to 10 years, while others may store data longer for legal or medical reasons. It is common for medical records to be kept indefinitely to support ongoing care and legal compliance.

Your Privacy Rights

You generally have the right to access your telemedicine records, request corrections, and understand how your data is used. Providers should inform you about their privacy policies and how they comply with data protection laws. Always review these policies and ask questions if anything is unclear.

Security Measures to Protect Your Data

Telemedicine services typically use encryption, secure login methods, and regular security audits to safeguard your information. Despite these efforts, no system is completely risk-free. Protect your own privacy by using secure internet connections and keeping your devices updated.

What You Can Do to Protect Your Data

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How to prepare for your tele-visit

• Review the telemedicine provider's privacy policy before your visit.
• Ensure you have a secure and private internet connection.
• Use a personal device rather than a public or shared computer.
• Prepare any questions about data privacy or storage you want to ask your provider.
• Have your login credentials ready and keep them confidential.

After your tele-visit

• Log out of the telemedicine platform after your session.
• Monitor your account for any unusual activity.
• Request a copy of your visit records if needed.
• Follow up with your provider if you have concerns about data privacy.
• Keep your device's software and security updated to protect stored information.

FAQs

Where is my telemedicine data stored?

Your data is stored on secure servers managed by your telemedicine provider or their trusted partners. These servers may be located in different regions or countries depending on the provider's infrastructure.

How long is my telemedicine information kept?

The length of time varies by provider and local laws but often ranges from several years to indefinitely, especially if the data is part of your medical record.

Can I access or delete my telemedicine records?

You typically have the right to access your records and request corrections. Deletion policies vary and may be limited by legal or medical record-keeping requirements.

Is my telemedicine data safe from hackers?

Providers use encryption and security measures to protect your data, but no system is completely risk-free. You can help by using secure connections and strong passwords.

What should I do if I suspect my data was compromised?

Contact your telemedicine provider immediately to report the issue and follow their guidance. Monitor your accounts for unusual activity and consider changing your passwords.

Sources

1. MedlinePlus: Telehealth and Telemedicine — U.S. National Library of Medicine / National Institutes of Health.
2. Health Information Privacy — Centers for Disease Control and Prevention (CDC).
3. Patient Care and Health Information — Mayo Clinic.
4. Health Information Privacy and Security — Agency for Healthcare Research & Quality (AHRQ).

This guide provides general information about telemedicine data storage and privacy. It is not a substitute for professional medical advice or legal counsel. Always consult your healthcare provider or legal expert for specific concerns about your health information and privacy.