How We Use Photos and Video Safely

Audience: all

Using photos and videos in telemedicine helps healthcare providers understand your health better. These images can show symptoms clearly and speed up diagnosis. However, it is important to share photos and videos safely to protect your privacy and get the best care. This guide explains how photos and videos are used in telemedicine, how your information is kept private, and what you can do to prepare for a telehealth visit using images. We also cover when telemedicine with photos and videos is helpful and when you might need in-person care. By following simple safety steps, you can help your healthcare provider see what they need to support your health while keeping your information secure.

Red flags — go in person / ER

• Sudden worsening of symptoms after sending photos or videos — seek immediate in-person care or emergency services.
• High fever with rash or swelling shown in images — contact your healthcare provider urgently.
• Difficulty breathing or chest pain that cannot be assessed remotely — call emergency services immediately.

What telemedicine can do

• Visual assessment of skin conditions such as rashes, wounds, or infections.
• Follow-up evaluations for known conditions using photos or videos.
• Minor injuries where images help guide care.
• Monitoring healing progress remotely.

What telemedicine cannot do

• Severe or rapidly worsening symptoms requiring physical examination.
• Emergency conditions like chest pain, difficulty breathing, or severe bleeding.
• Procedures or tests that need specialized equipment or hands-on care.

Why Photos and Videos Matter in Telemedicine

Photos and videos allow healthcare providers to see symptoms like rashes, swelling, or injuries without needing an in-person visit. They help providers understand your condition more clearly and quickly. This can lead to faster advice and treatment.

Keeping Your Images Private and Secure

Your privacy is very important. Telemedicine platforms use secure systems to protect your photos and videos. Avoid sending images through unsecure apps or email. Always use the platform your healthcare provider recommends to keep your information safe.

How to Take Good Photos and Videos for Your Visit

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When Telemedicine with Photos and Videos Works Well

Telemedicine using images is often helpful for:

It helps avoid travel and saves time.

When In-Person Care is Needed

Some situations need a physical exam or tests that cannot be done remotely, such as:

If your provider advises, seek in-person care promptly.

Tips for Sharing Photos and Videos Safely

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How to prepare for your tele-visit

• Ensure your device camera works and has enough battery.
• Find a well-lit, private space for taking photos or videos.
• Use a plain background to make images clear.
• Follow your provider’s instructions on how to upload or send images securely.
• Avoid including unrelated personal items or information in images.
• Test your internet connection to avoid disruptions during the visit.

After your tele-visit

• Follow your provider’s advice based on the telemedicine visit.
• Keep any prescribed medications or treatments handy.
• Schedule in-person visits if recommended.
• Delete photos or videos from your device if advised to protect privacy.
• Contact your provider if symptoms change or worsen.
• Keep notes of any new symptoms or questions for follow-up visits.

FAQs

Is it safe to send photos or videos of my health condition online?

When you use a secure telemedicine platform recommended by your healthcare provider, your photos and videos are protected with privacy measures. Avoid sending images through unsecure apps or public social media to keep your information safe.

What if I don’t have a good camera or internet connection?

Poor image quality or connection can make it hard for providers to assess your condition. Try to find a well-lit area and a stable internet connection. If this is not possible, discuss with your provider other ways to get care, including in-person visits.

Can I take photos or videos of any body part?

You should only share images relevant to your health concern. Avoid including unnecessary personal or identifying details. If you have privacy concerns, discuss them with your healthcare provider before sharing images.

Will my photos and videos be stored?

Many telemedicine platforms store images securely as part of your medical record. You can ask your provider how your images will be used and stored, and request deletion if appropriate according to local laws and policies.

What should I do if my symptoms get worse after the telemedicine visit?

If your symptoms worsen or you notice new concerning signs, contact your healthcare provider promptly. For emergencies like difficulty breathing or severe pain, seek immediate in-person care or emergency services.

Sources

1. Telehealth: Using Video Visits to Care for Patients — MedlinePlus | U.S. National Library of Medicine / National Institutes of Health.
2. Privacy and Security in Telehealth — Centers for Disease Control and Prevention (CDC).
3. How to Take Good Photos for Your Doctor — Mayo Clinic.
4. Telemedicine: What You Need to Know — National Library of Medicine.

This guide provides general information about using photos and videos safely in telemedicine. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your healthcare provider with any questions you may have regarding a medical condition or before making decisions about your care.