How to prepare for a video visit about Post-Concussion Symptoms - Triage

Audience: pediatric

If your child has had a concussion and is still feeling symptoms like headaches, dizziness, or trouble concentrating, a video visit with a healthcare provider can help decide the next steps. This guide explains how to get ready for that visit, what to expect, and when to seek urgent care. During the video visit, the provider will ask about your child's symptoms, how the injury happened, and any changes in behavior or school performance. They may also guide you through simple checks to understand your child's condition better. Remember, telemedicine can help with advice and deciding if your child needs in-person care but cannot replace a full physical exam or imaging tests. Preparing well for the visit will help you get the most from it and keep your child safe.

Red flags — go in person / ER

• Severe or worsening headache that does not improve with rest or medication — seek emergency care immediately.
• Repeated vomiting or inability to keep fluids down — get urgent medical attention.
• Seizures, loss of consciousness, confusion, weakness, or difficulty speaking — call emergency services right away.

What telemedicine can do

• Initial assessment of post-concussion symptoms through history and observation.
• Providing advice on symptom management and activity adjustments.
• Determining if urgent in-person evaluation is needed.
• Answering questions about concussion care and recovery.

What telemedicine cannot do

• Performing a full neurological physical examination.
• Ordering or interpreting imaging tests (like CT or MRI scans).
• Diagnosing complications that require hands-on evaluation.
• Providing emergency treatment for severe symptoms.

What is a Post-Concussion Symptom Video Visit?

A video visit is a way to talk with a healthcare provider using a phone, tablet, or computer. For post-concussion symptoms, the provider will ask about your child's health since the injury. They will check how your child is feeling and help decide if more tests or treatments are needed. This visit is a first step to make sure your child is recovering well.

How to Prepare for the Video Visit

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What to Expect During the Visit

The healthcare provider will:

When to Seek Emergency Care

If your child shows any of these signs, get emergency help immediately:

These signs mean your child needs urgent medical attention beyond a video visit.

After the Video Visit: What Comes Next

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How to prepare for your tele-visit

• Choose a quiet, well-lit space with a reliable internet connection.
• Have your child's concussion details ready: when, how, and symptoms since injury.
• List current symptoms, including headaches, dizziness, sleep changes, or mood shifts.
• Prepare a list of any medications or treatments your child is using.
• Ensure your device's camera and microphone are working.
• Have a family member or friend nearby to assist if needed.

After your tele-visit

• Follow the healthcare provider's recommendations on rest and activity levels.
• Monitor your child's symptoms daily and note any changes.
• Schedule follow-up appointments if advised.
• Seek in-person care if symptoms worsen or new red flags appear.
• Support your child's gradual return to school and normal activities.
• Keep communication open with your healthcare provider for ongoing questions.

FAQs

What symptoms should I mention during the video visit?

You should mention all symptoms your child has experienced since the concussion, such as headaches, dizziness, nausea, trouble sleeping, mood changes, difficulty concentrating, or any new or worsening signs.

Can a video visit diagnose my child's concussion?

A video visit can help assess symptoms and guide care but cannot replace a full physical examination or imaging tests needed for a formal diagnosis.

What if my child cannot sit still or cooperate during the video visit?

Try to have a calm environment and a helper present to assist. If the child cannot participate adequately, the provider may recommend an in-person visit.

How long after a concussion should my child have a video visit?

Typically, if symptoms persist beyond a few days or worsen, a video visit can help evaluate ongoing issues and decide next steps.

Is it safe to manage post-concussion symptoms at home?

Many children recover at home with rest and gradual return to activities. However, monitoring symptoms closely and following healthcare advice is important to ensure safety.

Sources

1. Concussion in Children and Teens — MedlinePlus, U.S. National Library of Medicine.
2. Traumatic Brain Injury: Symptoms, Diagnosis, and Treatment — Centers for Disease Control and Prevention (CDC).
3. Mild Traumatic Brain Injury (Concussion) — Mayo Clinic.
4. Pediatric Concussion: Clinical Practice Guidelines — American Academy of Pediatrics (AAP).

This telemedicine guidance is for educational purposes only and is not a substitute for in-person medical care. If your child has severe symptoms or you are concerned about their health, seek emergency or in-person medical attention promptly.