How to prepare for a video visit about Neck Pain (Acute)

Audience: adult

Acute neck pain is a common issue that can result from muscle strain, poor posture, or sudden injury. Preparing well for your video visit can help your healthcare provider understand your symptoms and offer the best advice. During the visit, you will discuss your pain, its causes, and any other symptoms you might have. While telemedicine can address many aspects of neck pain, some situations may require in-person care. This guide helps you get ready for your video visit by explaining what information to gather, what questions to expect, and when to seek urgent help. Remember, this information is for education only and is not a substitute for professional medical diagnosis or treatment.

Red flags — go in person / ER

• Sudden weakness or numbness in arms or legs — seek emergency care immediately.
• Loss of bladder or bowel control — go to the emergency room right away.
• Severe headache with neck stiffness or fever — get urgent medical evaluation.

What telemedicine can do

• Initial assessment of neck pain symptoms and history.
• Guidance on self-care and pain management strategies.
• Monitoring progress and advising on when to seek in-person care.

What telemedicine cannot do

• Performing hands-on physical examination or imaging tests.
• Diagnosing serious underlying conditions requiring urgent intervention.
• Providing emergency treatment for severe neurological symptoms.

What is Acute Neck Pain?

Acute neck pain usually lasts less than six weeks and often comes from muscle strain, poor sleeping positions, or sudden movements. It can cause stiffness, soreness, and limited movement. Most cases improve with rest and simple care, but some may need medical attention.

How to Prepare for Your Video Visit

Before your video visit, gather information about your neck pain: when it started, what makes it better or worse, and if you have other symptoms like numbness or weakness. Have a list of your current medicines and any past neck problems ready. Find a quiet, well-lit space with a stable internet connection for the call. Wear comfortable clothing that allows easy movement of your neck.

What to Expect During the Video Visit

Your healthcare provider will ask about your pain and may guide you through simple movements to assess your neck. They will check for signs of serious problems and discuss treatment options. Be honest and clear about your symptoms and how they affect your daily life.

When to Seek Immediate Care

Some neck pain signs need urgent medical attention. These include sudden weakness or numbness in arms or legs, loss of bladder or bowel control, severe headache with neck stiffness, or pain after a serious injury. If you experience these, seek emergency care immediately.

Managing Neck Pain After the Visit

Follow the advice given during your video visit. This may include rest, gentle exercises, pain relief methods, or follow-up appointments. If your symptoms worsen or new symptoms appear, contact your healthcare provider promptly.

How to prepare for your tele-visit

• Note when your neck pain started and how it began.
• List any activities or positions that affect your pain.
• Prepare a list of current medications and past neck or spine issues.
• Find a quiet, well-lit space with good internet for the video call.
• Wear clothing that allows easy movement of your neck.
• Have a family member or friend nearby if you need assistance during the visit.

After your tele-visit

• Follow the treatment plan advised by your healthcare provider.
• Perform recommended neck exercises gently and regularly.
• Use pain relief methods as instructed, such as heat or over-the-counter medications.
• Schedule follow-up appointments if symptoms persist or worsen.
• Seek immediate care if red flag symptoms develop after the visit.

FAQs

Can a video visit accurately assess my neck pain?

Telemedicine can help your healthcare provider understand your symptoms and guide you through simple movements to assess your neck. However, some physical exams and imaging tests require in-person visits.

What should I do if my neck pain gets worse after the video visit?

If your pain worsens or you develop new symptoms like numbness, weakness, or bladder problems, contact your healthcare provider promptly or seek emergency care if severe.

Are there exercises I can do to help my neck pain?

Yes, your provider may suggest gentle neck stretches and exercises to improve mobility and reduce pain. Always follow their guidance and avoid movements that increase pain.

Is acute neck pain usually serious?

Most acute neck pain cases are not serious and improve with self-care. However, certain symptoms like weakness or loss of control may indicate serious problems and need urgent evaluation.

Can I take pain medicine before my video visit?

You may take over-the-counter pain relievers if needed, but inform your healthcare provider about any medications you have taken during the visit.

Sources

1. Neck Pain — MedlinePlus, U.S. National Library of Medicine.
2. Neck Pain Fact Sheet — Centers for Disease Control and Prevention (CDC).
3. Neck Pain - Symptoms and Causes — Mayo Clinic.
4. Neck Pain: Overview — Merck Manuals Consumer Version.

This telemedicine guidance is for educational purposes only and is not a substitute for professional medical diagnosis, treatment, or in-person care. If you have serious symptoms or concerns, please seek immediate medical attention.