How to prepare for a video visit about Medication Refill (Chronic, Stable) - Policy & Safety

Audience: pediatric

When your child needs a refill for a long-term medication that is stable and well-managed, a video visit can be a convenient way to connect with the healthcare provider. This guide helps families prepare for such telemedicine visits safely and effectively. You'll learn what information to have ready, how telemedicine can support medication refills, and when an in-person visit might be necessary. Preparing ahead helps the visit go smoothly and ensures your child's medication needs are met without delay. Remember, telemedicine is a helpful tool but not a replacement for emergency care or complex medical decisions.

Red flags — go in person / ER

• If your child has difficulty breathing, persistent chest pain, or severe wheezing, seek emergency care immediately.
• If your child develops a rash, swelling, or signs of an allergic reaction after taking medication, contact a healthcare provider urgently.
• If your child has sudden changes in behavior, confusion, or seizures, get emergency medical help right away.

What telemedicine can do

• Routine medication refills for stable chronic conditions.
• Review of medication side effects and adherence.
• General questions about medication use and management.

What telemedicine cannot do

• New or worsening symptoms that require physical examination.
• Emergencies such as severe allergic reactions or breathing problems.
• Complex medication changes needing lab tests or close monitoring.

What is a Medication Refill for Chronic, Stable Conditions?

A medication refill means getting more of a medicine your child already takes regularly for a long-term (chronic) condition that is stable — meaning symptoms are well controlled. Examples include asthma, diabetes, or epilepsy. Refills help keep your child's treatment ongoing without interruption.

How Telemedicine Can Help with Medication Refills

Video visits allow you to talk with your child's healthcare provider from home. Providers can review your child's health, check for any new problems, and decide if a refill is appropriate. This saves travel time and helps maintain regular treatment.

What to Prepare Before the Video Visit

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When an In-Person Visit May Be Needed

Sometimes, a video visit is not enough. If your child has new or worsening symptoms, side effects, or if the provider needs to perform a physical exam or tests, an in-person visit may be recommended. This helps ensure safety and accurate care.

Tips for a Successful Video Visit

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How to prepare for your tele-visit

• Gather a list of current medications with doses and schedules.
• Note any new symptoms or side effects since the last visit.
• Find a quiet, private space with good internet connection for the video call.
• Test your device’s camera, microphone, and internet connection before the visit.
• Have your child’s identification and health insurance information ready if required.

After your tele-visit

• Follow any medication instructions or changes given by the provider.
• Schedule follow-up appointments as recommended.
• Monitor your child for any new or worsening symptoms.
• Contact your healthcare provider if you have questions or concerns after the visit.
• Keep a record of the visit summary and medication changes for your reference.

FAQs

Can I get a medication refill for my child without a physical exam?

Often, if your child's condition is stable and there are no new concerns, a healthcare provider can approve a medication refill through a video visit without needing a physical exam.

What should I do if my child has side effects from their medication?

Tell the healthcare provider about any side effects during the video visit. If side effects are severe, such as difficulty breathing or swelling, seek emergency care immediately.

How long does it take to get a medication refill after a video visit?

Refill times vary by provider and pharmacy. Usually, once approved, the refill can be sent electronically to your pharmacy within a day or two.

Can I use telemedicine for new medications or changes in treatment?

Telemedicine can sometimes be used for medication changes, but if your child needs new medications that require close monitoring or tests, an in-person visit may be necessary.

What if I have trouble using the video technology?

Contact your healthcare provider's office ahead of time for technical support. Many platforms also offer help guides or phone support to assist you.

Sources

1. MedlinePlus: Medication Refill — U.S. National Library of Medicine / National Institutes of Health.
2. Telehealth: What You Need to Know — Centers for Disease Control and Prevention (CDC).
3. Medication Management for Children with Chronic Conditions — American Academy of Pediatrics (AAP).
4. Telemedicine: Benefits and Limitations — Mayo Clinic.

This educational content is not a substitute for professional medical advice, diagnosis, or treatment. Telemedicine can support medication refills for stable chronic conditions but does not replace in-person care when emergencies or complex health issues arise. Always seek immediate care for urgent health problems.