How to prepare for a video visit about Grief & Bereavement Support

Audience: pediatric

Grieving the loss of a loved one can be very hard, especially for children and families. A video visit with a healthcare provider or counselor can help you understand and cope with feelings of grief and loss. Preparing for this visit can make it easier to share your thoughts and get the support you need. This guide helps families get ready for a telemedicine appointment about grief and bereavement support. It explains what to expect, how to prepare, and when to seek urgent help. Remember, telemedicine can offer helpful guidance and emotional support but is not a replacement for emergency care or ongoing therapy when needed.

Red flags — go in person / ER

• Child talks about self-harm or suicide — seek emergency care immediately.
• Child shows sudden, severe behavior changes like aggression or withdrawal — contact a healthcare provider promptly.
• Child has difficulty eating, sleeping, or functioning daily for several weeks — arrange for professional support.

What telemedicine can do

• Providing emotional support and guidance about grief and bereavement.
• Discussing coping strategies for children and families.
• Referring to local or online support resources and counseling services.

What telemedicine cannot do

• Managing psychiatric emergencies or crises such as suicidal thoughts.
• Diagnosing or treating severe mental health disorders requiring in-person evaluation.
• Providing medication prescriptions without prior in-person assessment.

What to Expect During Your Video Visit

During the video visit, the provider will listen to your feelings and experiences about your loss. They may ask questions about how your child or family is coping. The visit is a safe space to talk about your emotions, memories, and concerns. The provider may offer advice on coping strategies, resources, and ways to support your child through grief.

How to Prepare for the Visit

Find a quiet, private place with good internet connection for the video call. Have a list of questions or concerns ready. It may help to talk with your child beforehand about what they want to share. Gather any notes about your child’s behavior, mood changes, or sleep patterns since the loss. Make sure your device is charged and the video platform is working.

Supporting Children Through Grief

Children may express grief differently than adults. They might feel sad, angry, confused, or scared. Encourage open conversations and let them express their feelings. Routine and familiar activities can help children feel safe. The provider may suggest books, activities, or support groups designed for children.

When to Seek Immediate Help

If your child shows signs of severe distress such as talking about hurting themselves or others, extreme withdrawal, or sudden behavior changes, seek emergency care immediately. Telemedicine can provide support but is not for crisis situations. Always have emergency contact numbers handy.

Follow-Up and Additional Support

After your visit, you may receive recommendations for ongoing counseling, support groups, or educational materials. Keep track of your child’s progress and any new concerns. Schedule follow-up visits as advised to continue support through the grieving process.

How to prepare for your tele-visit

• Choose a quiet, private space with good lighting and internet connection.
• Test your device’s camera and microphone before the visit.
• Prepare a list of questions or concerns about your child’s grief.
• Gather notes on your child’s recent mood, behavior, and sleep patterns.
• Discuss with your child what they might want to share during the visit.
• Have emergency contact numbers available in case of urgent needs.

After your tele-visit

• Follow the provider’s recommendations for counseling or support groups.
• Monitor your child’s emotional and behavioral changes after the visit.
• Keep a journal of your child’s feelings and coping progress.
• Schedule follow-up telemedicine or in-person visits as advised.
• Reach out to emergency services if your child’s condition worsens or red flags appear.

FAQs

What if my child doesn’t want to talk during the video visit?

It's common for children to feel shy or unsure about sharing their feelings. You can help by encouraging them gently and letting the provider know. Sometimes, just being present and listening is helpful. The provider may suggest ways to build comfort over time.

Can telemedicine replace in-person grief counseling?

Telemedicine can be a helpful way to start support and get guidance, especially if in-person visits are difficult. However, some children may benefit from in-person counseling for more intensive therapy. Your provider can help decide what’s best.

How long does grief support usually last?

Grief is a very personal process and can last weeks to months or longer. Support is often tailored to your child’s needs and may change over time. Regular check-ins with a provider can help track progress.

What if I don’t have a quiet place for the video visit?

Try to find a space where you can minimize interruptions, even if it’s just for a short time. Using headphones can help with privacy. If a video visit is not possible, ask your provider about phone visits or other options.

Sources

1. Grief and Loss — MedlinePlus | U.S. National Library of Medicine.
2. Helping Children Cope with Grief and Loss — American Academy of Pediatrics.
3. Coping with Grief and Loss — Centers for Disease Control and Prevention (CDC).
4. Bereavement Support — Mayo Clinic.

This telemedicine guidance is for educational purposes only and is not a substitute for in-person medical care, diagnosis, or treatment. If you or your child experience a medical emergency or severe symptoms, seek immediate in-person care.