How to prepare for a video visit about COVID-19

Audience: adult

A video visit about COVID-19 can help you get advice and guidance from a healthcare provider without leaving your home. Before your appointment, gather important information like your symptoms, any recent exposures, and your medical history. Make sure you have a quiet, private space with good internet connection and a device with a camera and microphone. During the visit, be ready to describe your symptoms clearly and ask questions. Telemedicine can help with mild to moderate symptoms and guidance on testing or isolation. However, it cannot replace emergency care for severe symptoms. If you experience serious signs like difficulty breathing or chest pain, seek immediate in-person care. Preparing well for your video visit helps you get the most from your healthcare provider and stay safe.

Red flags — go in person / ER

• Difficulty breathing or shortness of breath — seek emergency care immediately.
• Persistent chest pain or pressure — call emergency services or go to the nearest hospital.
• New confusion, inability to stay awake, or bluish lips or face — get emergency medical help right away.

What telemedicine can do

• Assessment of mild to moderate COVID-19 symptoms.
• Advice on testing and isolation procedures.
• Follow-up consultations after initial diagnosis.
• Guidance on symptom management at home.

What telemedicine cannot do

• Emergency situations such as severe breathing difficulty or chest pain.
• Physical examinations requiring hands-on assessment.
• Administration of treatments or procedures needing in-person care.
• Immediate interventions for life-threatening symptoms.

What to prepare before your video visit

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What to expect during the video visit

Your healthcare provider will ask about your symptoms, exposure history, and medical background. They may guide you on whether you need COVID-19 testing or self-isolation. The provider can advise on managing mild symptoms at home and when to seek further care. Be honest and clear in your answers, and ask any questions you have about your health.

When telemedicine is appropriate for COVID-19

Telemedicine is often suitable for:

When to seek in-person or emergency care

If you experience any of these red flags, seek emergency care immediately:

Telemedicine cannot replace emergency treatment for severe symptoms.

Tips for a successful video visit

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How to prepare for your tele-visit

• List your current symptoms and when they started.
• Note any recent exposure to someone with COVID-19.
• Prepare a list of your current medications and health conditions.
• Ensure your device (phone, tablet, or computer) has a working camera and microphone.
• Find a quiet, private space with a strong internet connection.
• Have your ID and any health insurance information available if needed.
• Test your video conferencing app or platform before the appointment.

After your tele-visit

• Follow any instructions your healthcare provider gives you about testing or isolation.
• Monitor your symptoms and note any changes or worsening.
• Take any prescribed medications as directed.
• Schedule follow-up appointments if advised.
• Seek emergency care immediately if you develop red flag symptoms.
• Practice good hygiene and infection control to protect others.

FAQs

Can I get a COVID-19 test during a video visit?

Your healthcare provider can advise if you need a COVID-19 test and guide you on where and how to get tested, but they cannot perform the test during the video visit.

What should I do if my symptoms get worse after the video visit?

If your symptoms worsen, especially if you have difficulty breathing, chest pain, or confusion, seek emergency medical care immediately. Otherwise, contact your healthcare provider for further advice.

Is a video visit safe and private?

Yes, video visits use secure platforms designed to protect your privacy. Make sure you are in a private area during the visit to maintain confidentiality.

Can children have COVID-19 video visits too?

Yes, children can have video visits with a healthcare provider. A parent or guardian should be present to help communicate symptoms and follow instructions.

What if I don’t have a good internet connection?

If video is not possible, many providers offer phone consultations. Contact your healthcare provider to discuss alternative options.

Sources

1. Coronavirus Disease 2019 (COVID-19) — Centers for Disease Control and Prevention (CDC).
2. COVID-19 Information — MedlinePlus, U.S. National Library of Medicine.
3. Coronavirus Disease (COVID-19) Pandemic — World Health Organization (WHO).
4. Telehealth: What You Need To Know — Mayo Clinic.

This guidance is for educational purposes only and does not replace in-person medical care. Telemedicine can help with many COVID-19 concerns but is not a substitute for emergency or hands-on evaluation. If you have severe symptoms or urgent health issues, seek immediate in-person medical attention.