How to prepare for a video visit about Acid Reflux (GERD)

Audience: adult

Acid reflux, also known as gastroesophageal reflux disease (GERD), occurs when stomach acid flows back into the esophagus, causing discomfort such as heartburn. Preparing for a video visit about GERD can help you get the most from your appointment. Before your visit, gather information about your symptoms, including when they occur, what makes them better or worse, and any treatments you have tried. Be ready to discuss your medical history and any medications you take. During the video visit, your healthcare provider will ask questions to understand your symptoms and may suggest lifestyle changes, medications, or further tests. Telemedicine is a convenient way to discuss GERD symptoms but may not replace in-person exams if serious issues arise. Knowing when to seek urgent care is important. This guide helps you prepare for your video visit and understand what telemedicine can and cannot do regarding acid reflux.

Red flags — go in person / ER

• Severe chest pain or pressure that does not go away — seek emergency care immediately.
• Difficulty swallowing or inability to swallow food or liquids — contact healthcare provider urgently.
• Vomiting blood or passing black, tarry stools — seek emergency medical attention.

What telemedicine can do

• Discussing symptoms and medical history related to acid reflux.
• Providing advice on lifestyle changes and dietary adjustments.
• Prescribing or adjusting common medications for acid reflux.
• Determining if further tests or in-person evaluation are needed.

What telemedicine cannot do

• Performing physical examinations or diagnostic procedures.
• Managing severe symptoms that require emergency care.
• Diagnosing complications such as esophageal damage without in-person tests.

What is Acid Reflux (GERD)?

Acid reflux happens when stomach acid flows back into your esophagus, the tube connecting your mouth to your stomach. This can cause a burning feeling in your chest called heartburn. GERD is a more frequent or severe form of acid reflux. Common symptoms include regurgitation, difficulty swallowing, and chest discomfort.

Before Your Video Visit: What to Prepare

\1

During the Video Visit: What to Expect

Your healthcare provider will ask about your symptoms and medical history. They may:

When to Seek In-Person Care or Emergency Help

Certain symptoms require prompt medical attention, such as:

If you have these signs, seek emergency care immediately rather than waiting for a telemedicine visit.

Managing GERD Symptoms at Home

You can often reduce acid reflux symptoms by:

Discuss these strategies with your healthcare provider during your visit.

How to prepare for your tele-visit

• Write down your symptoms, including when they occur and what affects them.
• List all medications, supplements, and remedies you are taking.
• Prepare your medical history, including other health conditions.
• Find a quiet, private place with good internet connection for the video visit.
• Have a list of questions or concerns ready to discuss with your provider.

After your tele-visit

• Follow any lifestyle or dietary recommendations given by your provider.
• Take prescribed medications as directed.
• Monitor your symptoms and note any changes or side effects.
• Schedule any recommended follow-up appointments or tests.
• Seek immediate care if you experience red flag symptoms.

FAQs

What causes acid reflux or GERD?

Acid reflux happens when the muscle between your stomach and esophagus doesn't close properly, allowing stomach acid to flow back up. Factors like certain foods, obesity, smoking, and some medications can increase the risk.

Can acid reflux be cured?

GERD is often a chronic condition, but many people manage symptoms successfully with lifestyle changes and medications. In some cases, surgery may be considered.

What foods should I avoid if I have acid reflux?

Common triggers include spicy foods, fatty or fried foods, chocolate, caffeine, alcohol, and acidic foods like citrus and tomatoes. Avoiding these may help reduce symptoms.

Is it safe to take over-the-counter antacids?

Over-the-counter antacids can provide relief for occasional heartburn. However, frequent symptoms should be evaluated by a healthcare provider to ensure proper treatment.

When should I see a doctor in person?

If you have severe chest pain, difficulty swallowing, vomiting blood, or black stools, seek in-person emergency care. Also, if symptoms persist despite treatment, an in-person evaluation may be needed.

Sources

1. Gastroesophageal Reflux Disease (GERD) — MedlinePlus, U.S. National Library of Medicine.
2. GERD (Gastroesophageal Reflux Disease) — Mayo Clinic.
3. Acid Reflux and GERD — Centers for Disease Control and Prevention (CDC).
4. Gastroesophageal Reflux Disease (GERD) — Merck Manuals: Consumer Version.

This telemedicine guidance is for educational purposes only and is not a substitute for professional in-person medical care. If you have concerning symptoms or emergencies, please seek immediate in-person evaluation.