Telemedicine vs University Health Centers: When to Choose One vs the Other

Audience: adult

Telemedicine and university health centers both offer valuable healthcare services, but they serve different needs and situations. Telemedicine allows you to consult with healthcare providers remotely using video calls, phone, or apps. It is often convenient for minor illnesses, follow-ups, medication questions, and mental health support. University health centers provide in-person care, including physical exams, lab tests, vaccinations, and emergency services. They are typically staffed by a range of specialists and can handle more complex or urgent health issues. Choosing between telemedicine and a university health center depends on your health concern, urgency, and the type of care needed. Understanding their strengths helps you get timely and appropriate care.

Red flags — go in person / ER

• Chest pain, difficulty breathing, or sudden weakness — seek emergency care immediately.
• Severe bleeding or injury — go to an emergency room or urgent care center.
• High fever that does not improve with medication — contact healthcare provider or seek in-person care.

What telemedicine can do

• Mild illnesses such as colds, flu, allergies
• Medication refills and questions
• Mental health counseling and support
• Follow-up visits after treatment
• General health advice and education

What telemedicine cannot do

• Physical exams requiring hands-on assessment
• Severe or emergency symptoms like chest pain or severe bleeding
• Diagnostic tests and lab work
• Vaccinations and injections
• Complex specialist procedures

What is Telemedicine?

Telemedicine lets you connect with healthcare providers remotely using technology like video calls or phone. It is useful for discussing symptoms, managing chronic conditions, getting prescriptions, and mental health counseling. Telemedicine can save time and reduce travel, making healthcare more accessible.

What are University Health Centers?

University health centers offer in-person medical care on or near campus. They provide services such as physical exams, vaccinations, lab tests, urgent care, and specialist referrals. These centers often have equipment for diagnostic tests and can handle more complex health needs.

When to Choose Telemedicine

Telemedicine is often a good choice if you have:

It provides quick access to care but may not be suitable for emergencies or physical exams.

When to Choose a University Health Center

Consider visiting a university health center if you:

University centers can provide comprehensive and immediate care.

Red Flags That Need Immediate In-Person Care

Seek emergency care immediately if you experience:

These signs require urgent evaluation that telemedicine cannot provide.

Preparing for a Telemedicine Visit

To get the most from your telemedicine appointment:

After Your Telemedicine Visit

After your appointment:

How to prepare for your tele-visit

• Choose a quiet, private location with good internet or phone connection.
• Have your identification and health insurance details ready.
• Prepare a list of current medications and medical history.
• Write down your symptoms and any questions for the provider.
• Test your device's camera and microphone before the visit.

After your tele-visit

• Follow the healthcare provider’s instructions carefully.
• Fill prescriptions promptly if provided.
• Schedule an in-person visit if recommended.
• Monitor your symptoms and watch for any red flags.
• Keep a record of your telemedicine visit and any advice given.

FAQs

Can telemedicine replace all in-person visits?

Telemedicine is helpful for many health concerns but cannot replace all in-person visits. Physical exams, lab tests, and emergencies usually require face-to-face care.

Is telemedicine safe and private?

Yes, telemedicine platforms use secure technology to protect your privacy. Always use trusted services and ensure you are in a private space during your visit.

What if I don’t have internet access for telemedicine?

Some telemedicine services offer phone consultations. If neither is available, visiting a university health center or local clinic is important for your care.

Can I get prescriptions through telemedicine?

Often, providers can prescribe medications during telemedicine visits when appropriate. However, some medications may require in-person evaluation.

What should I do if my symptoms worsen after a telemedicine visit?

If your symptoms worsen or you develop new concerning signs, seek in-person medical care promptly or go to an emergency facility if needed.

Sources

1. Telehealth: What You Need To Know — MedlinePlus, U.S. National Library of Medicine.
2. University Health Services — Mayo Clinic.
3. When to Seek Medical Care — Centers for Disease Control and Prevention (CDC).
4. Telemedicine and Telehealth — National Library of Medicine.
5. Choosing the Right Care: Telemedicine vs In-Person — Agency for Healthcare Research & Quality (AHRQ).

This information is for educational purposes only and is not a substitute for professional medical care. Telemedicine can provide convenient access to healthcare but does not replace the need for in-person evaluation when necessary. Always seek immediate medical attention for emergencies or serious symptoms.